1. Click Start Trial to begin setup.
2. You’ll be redirected to your Zendesk Admin Center (ensure you have admin rights).
3. During installation, you’ll be asked to configure access (you can apply role or group restrictions to limit usage to specific agents).
4. Once installed, the app will appear in your left-hand sidebar as My Ticket Reminders.
5. Click on the app logo in the sidebar to access the dashboard.
6. Go to Settings and enter your API key to complete setup ( You can also specify this as part of the original installation setup ( see above screenshot).
PS : Here’s how you create an API Token : Link to Zendesk Article
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